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Customer Story Interview: Starz

We have some awesome customers representing a variety of industries around the globe. Here are some of their stories on how they’re using Tempo Timesheets, how Tempo has provided a solution for their business needs, and how their employees feel about using it.


Name: John Parker

Company: Starz

Loaction: Englewood, Colorado, USA

Website: http://www.starz.com/

Tell us about yourself and your company

Hi, my name is John Parker and I’m an Executive Director in IT Development at Starz. My job involves directing software development objectives for applications used internally at Starz to manage media files and metadata about them.

Starz is a leading integrated global media and entertainment company with operating units that provide premium subscription video programming on domestic U.S. pay television channels, global content distribution and animated television and movie production. Starz has about 1,200 people working at the company and it's headquarters are located in Englewood, Colorado, USA.

Where / how did you discover Tempo Timesheets?

Searching the Atlassian website. We already had JIRA and Confluence.

How long have you been using Tempo Timesheets?

About 2 years.

What challenges were you facing before that made you turn to Tempo Timesheets? How has Tempo Timesheets benefitted you're company?

It was difficult to track time spent on objectives; particularly in designating time spent as capital investment or expense.
We implemented some rigors on time entry and JIRA ticket creation and classification so we can easily report on time spent on development initiatives and how much of that time can be classified as capital based on Issue Type, Project, Component, and Person.

Were you previously using any other tools for time tracking, resource planning, and project management? If so, what prompted you to make the switch to Tempo Timesheets?

We were using custom queries in JIRA. Tempo Timesheets makes it so easy to capture data for a designated period, time frame, project, person, etc. It also makes it very easy to see what assignments an individual has and track time at a timesheet level directly to the JIRA ticket.

How do you use Tempo Timesheets?

We export the timesheet to an Excel file which is imported into another system for reporting to accounting. Realizing capital investment in development effort in a defensible, traceable manner is a huge benefit to my team.

Can you tell us how you implemented Tempo Timesheets within your organization?

Tempo Timesheets is primarily used for internal software development; which includes the Software Development, QA, DBA, and PMO teams.

What main purpose(s) would you say Tempo Timesheets serves for your organization?

Time tracking primarily, but the gadgets for the dashboard are also very handy for resource planning and monitoring.

Are there any specific features that your team frequently uses?

We primarily use Timesheets and some of the dashboard gadgets.

What would you say has been the biggest change in your organization since you’ve started using Tempo Timesheets?

We have been able to capitalize effort on software development projects. Ultimately, this results in cost savings to the company, but I don't have specific figures to share.

How would you say that employees in your organization are feeling about Tempo Timesheets generally?

I think generally they are indifferent (not that it is a bad thing) because Tempo Timesheets allows me to acquire and aggregate data that I need without changing what the developer has to do. Tempo Timesheets provides me better data at no additional effort from the developers.

What would you tell another company asking about Tempo Timesheets?

The tool has been reliable and helpful to us. Even though we don't bill externally, the reporting of "billable" time has been a great resource to us.

Any final thoughts?

Our use of Tempo Timesheets as a management tool will increase over time. We have a new manager in the primary area that is starting to use it for resource management.