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Skyggnir Case Study

Name: Skyggnir
Location: Iceland
Website: http://www.skyggnir.is
Bio: Skyggnir ehf. is a technical and operational services company that specializes in the design, installation, maintenance, and operation of information technology solutions.


Skyggnir ehf. is a technical and operational services company that specializes in the design, installation, maintenance, and operation of information technology solutions. The company's unique profile consists of a broad supply service, a deep knowledge of relevant fields, and certified processes and services as well as independent operational solutions. Like Skyggnir, many of the largest companies and organizations rely on visibility for design, maintenance, and operation of their information technology systems. Skyggnir is part of Nýherji Group, and employs about 160 certified people.


Tempo's solution, which focuses on TM Software, supplements the work requests and service system from Atlassian's JIRA. The Tempo time registration system facilitates the organization of issues related to billing and time reporting, and can lead to considerable improvements in organizational efficiency. Tempo provides managers and employees with more effective perspectives on time, project management, and invoice issues.

“The benefits of adopting the use of the Tempo solution for work requests and service visibility is considerable. We can save time by using only one system instead of several, and an overview of tasks and time registration makes efficiency noticeably better. The conclusion: the more the system is automated, the less time staff spends in the recording and completion of projects. Customers are happier because the system provides better control over their interests and reduces errors in billing. “

Friðrik Þ. Snorrason Managing Director Skyggnir


Skyggnir, using a requests service to manage registration activities, initially provided an overview of their positions. The company was merged from two disparate units and therefore had to adapt different systems into one common system for all employees. To be included in this newly merged system was the functionality of a requests service capable of handling the registration work of customer requests and project status reports. Skyggnir was using the Ambercat service system and SAP for requests. They also used various databases, such as Lotus Notes and Microsoft SharePoint. Employees had to use and apply data and information to create and handle work orders in multiple systems. For example, if employees created a service ticket, an account key in SAP had to be created for each client, and this proved to be time-consuming, causing potential errors in customer accounts. Early on in the evaluation process, it was realized that the registering service tickets was too complex and time-consuming, and an overview of the service was not satisfactory. Therefore the need to simplify the registration of work requests, ensure greater staff control and reduce the number of hours employees spent in the recording and management of projects and related activities was evident. Moreover, any proposed solution would have to create a connection from work requests to the SAP system, making the account system simpler for staff.


The primary optimization in Skyggnir's tailored solution focused on the entirety of project and service information being coordinated into a single system that provides data in one convenient place. Staff no longer need to retrieve information at multiple points in individual systems or between different systems in order to complete cases. With this system, it is also much simpler to distribute individual cases and manage groups of employees, joining together critical issues with the management of the operation as a whole. Furthermore, visual information management has been implemented, facilitating greater ease and speed of use. Time spent working is entered in real-time and is available as soon as the tasks are performed. This means that fewer errors occur across accounts and clients and managers have access to instant information on the situation at any given time. Overall, the new implementation translates to significant cost reduction for Skyggnir.


TM Software has successfully developed a solution built around Tempo, which supplements the work requests and services of the JIRA system from Australian company Atlassian. The main advantages of Tempo involve the simplification of administration of accounts and time registration, typically resulting in high efficiency for businesses. Tempo also provides a good overview of the time of registration, project management, and invoice issues with an intuitive graphic interface. The role of TM Software for Skyggnir involved consultation on a variety of needs including visibility, the implementation of simple work requests with the Tempo solution, and the connection between Tempo and the SAP accounts system, which was done in partnership with sister company Applicon.

The aim of the project:

The main goals:

  • Simplify registration work requests.
  • Create a connection from work requests to SAP.
  • Simplify the information flow between units of the system and SAP.
  • Provide an overview of service projects in one place.
  • Promotes an automated system.
  • Deliver simplicity for increased time savings.

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