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Case Study: NoemaLife

Company: NoemaLife
Locations: Berlin, Bologna, Paris
Employees: 750
Industry: Software development for the healthcare industry

“If you want to track time in JIRA, there is no better way than with using Tempo. Tempo is the most professional and useful JIRA plugin I have ever seen.”

Alexander Grzesik, Chief Software Architect

We love learning about how our customers are using Tempo, whether it’s solely for time-tracking purposes, for resource planning, project management, or something else. We recently spoke with Alexander Grzesik, the Chief Software Architect of the Berlin Electronic Medical Records (EMR) development team at NoemaLife, about how they’re using Tempo and JIRA in the process of developing software for the healthcare market.

NoemaLife is an International Group established in 1996 in Italy, and is now a leading European name in the clinical and hospital information systems market, known for its development of leading-edge software, advanced research, and excellent customer service. NoemaLife’s main offerings are enterprise medical record, laboratory, and diagnostic systems. Intended for both public and private healthcare organizations, NoemaLife software solutions help to make the healthcare system more efficient, by reducing costs and improving the quality of the patient care process, and of services generally.

Within NoemaLife, Tempo is used mainly by the EMR development team that develops the electronic medical record, "Galileo."

Tell us about yourself/your position.

I am the Chief Software Architect of the Berlin EMR development team. I am responsible for the software architecture and product management of the Galileo EMR. In addition, I am responsible for the definition of the development process and the selection of tools that we use.

Why Tempo?

We switched to JIRA for our Issue management tool in 2007, and were very happy with it. The only thing that was badly missing in JIRA was good timesheet management. Therefore, we used custom timesheet software that we developed on top of our EMR software. But, this had the problem of the duplicate capture of data, and often mismatching information in JIRA, and the timesheet software caused us a lot of headaches. We checked timetracking additions to JIRA from time-to-time, but did not find a good one until we discovered Tempo, which covers most of our needs.

Where / how did you find Tempo?

We found Tempo on the Atlassian Marketplace in early 2010, when we had another look for a time tracking addition to JIRA. After evaluating it, we were so impressed that we bought it for our company.

Can you describe a little how your organization uses Tempo?

We use Tempo for our timesheet management. All employee work is tracked as JIRA issues, either being project specific activities or general tasks. People then book their time in the issues. Tempo is used for managing and reporting the monthly time sheets. The timesheet view offers a good overview of monthly working times, and allows for the easy adding of time spent on issues. Using the Tempo XML api, our department lead extracts all the information to Excel/OpenOffice, generates a monthly timesheet document for each user, and then uses the extracted data for the accounting.

What main purposes would you say Tempo serves for your organization?: time tracking, project management, team planning, resource planning, or something else?

We use Tempo mainly for time tracking and tracking issue progress.

What would you say has been the biggest change in your organization since you’ve started using Tempo?

The biggest improvement due to Tempo is accurate time tracking of issues in JIRA, which gives us a much better overview now of what people are working on, and enables us to determine whether or not our issues are on track.

Are there any specific features that your team frequently uses (e.g., real-time time tracker, setting monthly account budgets, weekly approvals of timesheets, account PDF exports, etc.)? If so, what would you say about these features?

We use mainly the timesheet view, which is very good for our purposes.

How would you say your employees feel about using Tempo?

With Tempo, people really starting to like time tracking their issues. Before Tempo, it was more a painful duty.

What would you tell another company asking about Tempo?

If you want to track time in JIRA, there is no better way than with using Tempo. Tempo is the most professional and useful JIRA plugin I have ever seen.

Any final thoughts?

We have been using Tempo for more than two years, and are very happy with it. Tempo gets better with each new version. I also appreciate that TM Software (the Tempo team) listens to their customers and solicits their feedback.

For more information on visit http://www.noemalife.de/.