How AXON ID maintains transparency with their customers using Tempo Folio for JIRA

Company information:

Name:

AXON ID

Size:

Industry:

Software Development

Location:

Montreal, Canada

Atlassian product used

Jira

Tempo product used

Tempo Planner
Tempo Budgets
Tempo Timesheets

The Company

Axon-ID is a Center of Excellence in Software Development and Quality Assurance. Our mission is to make our clients more competitive while reducing their risks and costs. In addition to developing customized, premium quality software, Axon-ID also offers ASKIDA, a software solution that guarantees the quality of existing and new applications. Axon-ID serves innovative organizations across North America whose unique business processes and high standards when it comes to software quality require top-of-the-line solutions.

What challenges were you facing before that made you turn to Tempo Folio?

Our customers are consistently requesting to know how much money was spent during a sprint or release, or for the development of a specific feature. Some customers want to follow costs very closely. We wanted to provide them an easy way to obtain that information and to keep it as up-to-date as possible with minimum effort. A secondary requirement was for us to be able to make budget forecasts.

We tried Tempo Folio and basically found everything we needed in it. It provides all sorts of dashboards and reports with real-time cost tracking information that we can show to our customers. It also gives us the forecasting tools we wanted.

Are there any specific features that your team frequently uses? If so, what would you say about these features?

We use Tempo Folio’s cost tracking screens to manage our own internal costs, and revenues screens for customer costs. Thus, gives us both perspectives on costs to date and forecasts. We make extensive use of the overview dashboard and reporting facilities. We also greatly appreciate Tempo Folio’s ability to automatically derive actual costs from the JIRA worklog that we use to track effort spent on project tasks.

What would you say has been the biggest change in your organization since you’ve started using Tempo Folio?

The most significant benefit we get from Tempo Folio is that our project costs are now always up-to-date, instead of being manually updated hours later. It makes it easy for us to provide our customers the accurate costs information that they want. Plus, we get an excellent view on project performance and projections.

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Jessie
Jessie is a New York transplant living in Reykjavík. Her motto is #ABL—always be learning— and having some fun along the way. As the head of marketing, communications & legal initiatives at Tempo, Jessie thinking about storytelling, building a strong brand, growth, teamwork, and grit.

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