Atlassian product used
Tempo product used
We are interviewing:
Helene Lund Engebø
TELL US ABOUT YOURSELF
My name is Helene Lund Engebø, and I am a Development Manager at a company called ReSight.
My main role is to manage, coordinate, and prioritize development and testing of our products. I do this based on internal and customer requirements. I am responsible for planning and managing product releases, and I also do project management for customers. I participate in overall company planning, and strategy discussions.
TELL US ABOUT YOUR COMPANY
We develop software products for the utilities sector and facility management. ReSight is a Norwegian company with 8 employees. Our main office is in Harstad, northern Norway.
ReSight’s main product is called PowerCatch, which is targeted towards the utility sector.
Our customers in the utility sector are grid companies that own and maintain a large number of components in the electrical power grid. These components need to be planned, built, controlled, repaired, removed or replaced, generating a lot of work orders. In addition, they need to follow strict government requirements of control and documentation.
PowerCatch is a work order system that tracks and manages all the different utility work orders in one place, using a map as the primary work surface. PowerCatch is based on Atlassian JIRA, with custom built plugins as well as 3rd party plugins, such as Tempo Timesheets. That is, three different map plugins, a resource calendar, our Android mobile client used by field workers, and a database for infrastructure objects. We are also using Apache MQ and Apache Camel to make best possible integrations with our customers’ maintenance systems.
Our solution is based on JIRA, Tempo Timesheets, and our own custom plugins —
We also have a similar product, called MultiCatch, which is targeted towards facility management. MultiCatch is based on Atlassian JIRA and Confluence.
WHERE DID YOU DISCOVER TEMPO TIMESHEETS?
Through Atlassian Marketplace – time management is an important part of documenting work, and we needed a way to register hours — both internally in the company, and as part of our products.
HOW LONG HAVE YOU BEEN USING TEMPO TIMESHEETS?
For about 3,5 years.
WHAT CHALLENGES WERE YOU FACING BEFORE THAT MADE YOU TURN TO TEMPO TIMESHEETS?
Our customers struggled with getting workers to register hours, and a lot of administration was required to get correct timesheets. With PowerCatch and Tempo Timesheets, the field workers can track their time without having to switch tools.
Being able to track time directly in the JIRA task that you are working on is a time-saver, because you don’t have to switch tools and context.
WERE YOU PREVIOUSLY USING ANY OTHER TOOLS FOR TIME TRACKING, RESOURCE PLANNING, AND PROJECT MANAGEMENT?
Previously we used spreadsheets for time tracking. This is error-prone, doesn’t scale and easily gets out of sync. So even with few employees, we needed a proper time tracking tool. After selecting Jira as a project management and issue tracking tool internally, Tempo Timesheets was a natural addition.
CAN YOU DESCRIBE HOW YOUR ORGANIZATION USES TEMPO TIMESHEETS?
Internally at ReSight, we use JIRA and Confluence as our main tools throughout the working day. Tempo Timesheets allows us to track time directly on the JIRA tasks that we are working on, something that saves us considerable time. Once hours are registered, we use these numbers to bill our customers, giving us the necessary control and overview of billable and non-billable work.
Being able to view timesheets for JIRA filters also gives us great flexibility to see, for instance, how many hours are spent on a given release, component, epic, etc.
We also use Tempo Timesheets in our product PowerCatch. We have implemented functionality in our Android mobile client that enables the field users to do time registration directly in the work order on their mobile phone. This is then transferred to Tempo through the Tempo API. In some cases we have also integrated with the customer’s ERP system, which allows us to send data from Tempo directly to that system. This saves time for the field users because they can concentrate on using one application for all their work, and they don’t have to come into the main office to register hours at the end of the week.
WHAT MAIN PURPOSE(S) WOULD YOU SAY TEMPO TIMESHEETS SERVES FOR YOUR ORGANIZATION?
The main purpose Tempo Timesheets serves for our organization is time tracking, most importantly as a basis for billing. Everyone in our organization uses Tempo Timesheets every day to log and plan their work. With Tempo, we have managed to significantly reduce time spent on time logging and time reporting.
ARE THERE ANY SPECIFIC FEATURES THAT YOUR TEAM FREQUENTLY USES? IF SO, WHAT WOULD YOU SAY ABOUT THESE FEATURES?
Our team sometimes uses the real-time time tracker. We also use Tempo for vacation planning. This works well — it is simple to use, and gives an easy overview of planned vacation per team. Approving absence could be made easier, though — by including a direct link within the email that is sent to the approver. Tempo note: this feature is on our backlog and will be added in the near future
WHAT WOULD YOU SAY HAS BEEN THE BIGGEST CHANGE IN YOUR ORGANIZATION SINCE YOU’VE STARTED USING TEMPO TIMESHEETS?
Time management is easier to administer and control, and takes less time. Our organization has saved the most time and frustration when it comes to invoicing. It is now reduced to a report, and is easy control every time.
HOW WOULD YOU SAY THAT EMPLOYEES IN YOUR ORGANIZATION ARE FEELING ABOUT TEMPO TIMESHEETS GENERALLY?
Easy to use, no hassle – can register hours immediately when the work is done, instead of switching to another application. I do not think there are many who like time tracking, and therefore the job of introducing Tempo Timesheets, which significantly simplified their work, was an easy task.
WHAT WOULD YOU TELL ANOTHER COMPANY ASKING ABOUT TEMPO TIMESHEETS?
It’s easy to use, it’s seamlessly coupled with JIRA, flexible, and gives a good overview. It’s also a plus that it provides an API for integration.
ANY FINAL THOUGHTS?
We are excited about Tempo and Folio teaming up, and have started using Folio for financial management.