At our recent Tempo Partner Day in San Jose before this year’s Atlassian Summit, Oliver Groht from catWorkX’s presented a case study to attending partners. Oliver described his organization’s use of Tempo, with a particular focus on Tempo Accounts. Here’s a summary of his presentation.
Tell us about yourself and your company
My name is Oliver Groht (Dipl.-Ing. Computer Scientist). I am one of three Managing Directors of catWorkX GmbH, located in Hamburg, Germany. I am responsible for IT-service, support, and customer operations.
At catWorkX, we are not focused on certain industries. Most of our customers are organisations and enterprise customers in Germany, Luxembourg, and the Netherlands. We have up to 25 employees, located in Hamburg near the inland port. 18 people are technical consultants and/or developers.
Our slogan at catWorkX is “Building Bridges.” It outlines our passion to connect people and systems. As an Atlassian Platinum Partner, catWorkX offers the complete chain of services and knowledge along the Atlassian various products including JIRA and Confluence. Based on a solid IT infrastructure, catWorkX, knows how to operate and maintain Atlassian products for clients and their installations. Over ten years ago, catWorkX assisted Atlassian with translating JIRA for the German market. Our deep Atlassian product knowledge led to add-on developments that are focused on making maintenance tasks much more efficient, especially in the range for large scale enterprises. catWorkX also provides software licenses for Atlassian and other partner products, system integration, customization development, training, service and support.
When did you discover Tempo?
We discovered Tempo in 2009 or early 2010 for a customer case and internal use. Since then, we have become a Tempo Partner, and have been using Tempo’s products for around five years. We previously tried several different products for time tracking, but the combination of JIRA and Tempo is a very powerful and straightforward solution, in our opinion.
How does your organization use and get value out of Tempo Accounts?
We use Tempo’s Accounts very intensively for every customer relation and project. Every project has its own special identification. This mirrors identically our acknowledgement of order identification, which gets generated in our material management system.
We have built some magic stuff inside JIRA, which collects all account based worklogs and puts the total amount of worklog entry hours within a special main JIRA issue. This main issue is created automatically by a JIRA service, based on the material management system. So it’s possible for us to figure out in a birds eye view how many hours we have worked on a specific project.
For a detailed view of a project, we use Tempo Timesheets in very different ways. For the customer invoices, we use the complete suite of Tempo Timesheets’ time reports. So it’s absolutely critical for us to use Tempo and Tempo’s Accounts features in our business processes.
All employes in accountancy have quick access to all current projects based on the brilliant Tempo Account management overview. It helps us save time and efforts tremendously.
The best things about Tempo Accounts are the capability to generate specific Account ID’s, and the possibility to link these ID’s to multiple projects. Furthermore, the deep integration of Account categories in JIRA’s JQL is simply amazing! That enables us to provide our customers only one individual dashboard within JIRA, which only use some special JQL queries without further specified customer informations. This means that a customer is able to exclusively view his or her related worklog data, based on their related permission schema.
In our point of view, Tempo’s Accounts are not really the main selling point — Tempo’s main selling point is its deep integration of worklog and planning features in JIRA. Tempo is a software suite, which is simple and ready to use. In my opinion, Tempo’s Accounts features are a very important part of the Tempo use in general. In the majority of cases, we sell Tempo’s Accounts as a central part of Tempo Timesheets.
We also partly use the planning features of Tempo Timesheets in our weekly meetings. Unfortunately, we can’t use it all the time, because a lot of our daily business is immediate support to our customers, but we use it for internal planning.
How has Tempo affected your organization?
The biggest change is the possibility of immediately viewing the workloads of every project we are working on at any time. Every Tempo user is always able to see his or her personal workload during their current period. That’s an essential component of our daily planning and management.
What would tell another company asking about the Tempo products?
The feedback is very positive. It is fast, easy to use, and all users have the capabilities to get a quick overview of their worklogs at any given point of time.
The main reasons why we believe in Tempo products are:
- it’s a powerful solution for time tracking, accounting, and planning
- its seamless integration in JIRA
- its quick, high qualified, and friendly support
- its fast development cycles
- it’s not too expensive
Any Final thoughts?
We are looking forward to expanding our partnership with Tempo, and visiting the Tempo headquarter in Iceland soon!