Tempo Timesheets Tip of The Month: Keeping Track of Billable vs. Non-Billable Time

Did you know that Tempo Timesheets allows users to keep track of billable vs. non-billable time? Accurate customer billing is an important factor, especially when it comes to maintaining prosperous relationship with your customers. That’s why our Tempo Timesheets developers have created a way to keep track of billable versus non-billable time. Why not take advantage of it? It’s easy! Here’s how:

First, select Administration from the top right corner of the screen and choose Add-ons from the drop-down list.

Click on screenshots for larger view.administration

To the left in the administration menu, you’ll find Global Configuration under the Tempo Timesheet section. When viewing Global Configurations, there is a specific section called Accounting. There, you should find two options that can be checked in order to be able to keep track of billable versus non-billable time:  Users with Approve Timesheet Permission can set billed hours and Other users can set billed hours. Select the option that you’d like.Billed hours Tempo Timesheets

By selecting both options, you enable users (team leaders and team members) to set billed hours, so the next time they log work, they have the option to log time worked on an Issue as well as time billed to customer.

To get a detailed overview of billable versus non-billable time, you can access the user report. From the user timesheet, click on the Timesheet icon and choose Report.


In the user report, there are now new columns called Worked and Billed. These are the columns which allow you to keep track of billable versus non-billable time.


That’s it! Be sure to check out our other Tempo Timesheets Tips of the Month for further knowledge on how to become even more of an expert on Tempo products.


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Bjarki is the product marketing manager for Tempo Planner and Iceland's number one pineapple enthusiast. He loves playing soccer, training Brazilian Jiu-Jitsu, and listening to old school 70's funk.

19 Responses

  1. TJ Baker says:

    It seems that we are not able to add a 0 sum to the Billed hours. How can we track ‘non-billable’ hours (ie, things we work on in a project that cannot be billed to a client) if we cannot add 0 to billed?

    • Bjarki Bjarki says:

      Hi TJ,

      You should be able to log 0 hours in the Billed field see attached image here. The only field which has to have a number is the Worked field.

      If this is still not possible then could you please provide our support team with a screenshot of the error your receiving or include more details in what happens when you try to add 0 to the billed field? You can reach them via email at support(at)tempoplugin.com

      Hope this helps!

      Best regards,

      • Oleg says:

        Hi Bjarki,
        I’ve tried to log work on a test issue. 2 hours actual and 0 billed.User time-sheet shows correct values in the Total Hours and billed hours fields but when I go to the team time-sheet both total hours and billed hours fields display the same values(total hours).

        • Bjarki Bjarki says:

          Hi Oleg,

          That’s strange. The team timesheet should not display the same values according to your test issue. I recommend that you submit a support issue on our Tempo Support project. If you could provide us with a little more details and maybe screenshots then that would be great. A support engineer will then follow up with you quickly to resolve the issue.

          Best regards,

  2. Faraz says:


    Can you please show the images in the blog post. Thanks.



  3. Edgard says:

    I’m thinking of creating two accounts for each client, one for billable hours and another one for nonbillable. I think it would be better that way, since my team wouldnt have to worry inputing the billable hours field.. What do you think?

    • Bjarki Bjarki says:

      Hi Edgard,

      Yes, I know of a few teams that are using Tempo Accounts this way. It really depends though on how your organization operates. I recommend that you try it and see how if fits your organizations needs.

      Best regards,

  4. Horst Krause says:


    Users and team managers can create worklogs with worked and billed hours. That’s fine.

    But how can I change the billed hours after worklog ist created? I did not find any screen the change the billed amount.


    • Bjarki Bjarki says:

      Hi Horst,

      Yes, you can change the billed hours after a worklog is created in the Report view of the timesheet. Simply click the “Timesheet button and choose “Report” from the list. See image: http://i.imgur.com/lojDO6r.png?1

      Once you’re in the report view you can edit the billed hours field with inline editing, just hover over the specific worklog and left-click to start the editing process. See image: http://i.imgur.com/kjEkhdl.png?1

      Hope this helps,

      Best regards,

  5. Sarah says:


    When I log time, I type in 5h worked and 3h Billed.
    When I run a tempo report, the Billed field defaults to 5h, not my original 3h that I typed in.

    Please help


    • Bjarki Bjarki says:

      Hi Sarah,

      Would you mind sending us more details about the problem to our support team? You can submit a request here: https://support.tempo.io/hc/en-us/requests/new.

      Best regards,

    • Steinunn says:

      Hi Sarah

      Yes, the field for billed hours in the report (timesheet report view) is not supposed to change according to worked hours. I’ve sent your question to our support team and they will contact you for more information via email.

      Best regards,

  6. Srđan says:

    Hi Bjarki,

    I would need your help.
    My goal is to compare billable (hours which will be charged to client based on agreed proposal) and actually worked hours on a project level.
    What is your recommendation – what would be the best way to enter the total sum of billable hours. I do not need to divide it per issue/task. My goal is to compare it on project level.

    Thank you!


    • Bjarki Bjarki says:

      Hi Srđan,

      You can easily do that with Tempo Timesheets. What you would need to do is view a project timesheet and select to view it as a report. From there you can compare worked hours vs billable hours on a project level. You can even export this data to an excel spreadsheet or a printable version in case you need to share it with your clients or other stakeholders.

      Here’s a short video which shows how you can get a report on worked hours vs billable hours in a project timesheet report: https://www.youtube.com/watch?v=HQawPjRhwX0

      If you have any further questions please feel free to contact our support team and they’ll answer any questions you might have asap.

      Hope this helps!

      Best regards,

  7. Martin Gregory says:

    I don’t have configuration options that match the screenshot at all.
    I don’t have “Approval Process and Accounting” options.
    The configuration page I get when I did manage add-ons is much simpler.
    What am I missing?


    • Bjarki Bjarki says:

      Hi Martin,

      Yes you’re absolutely right. The screenshot did not the match the global configurations in the latest Tempo Timesheets versions. I’ve updated the text and screenshots in the blog though now. To enable the tracking of billed hours you should check the “User with Approve Timesheet Permission can set billed hours” and “Other users can set billed hours” under the Accounting section. See in this image: http://i.imgur.com/QkajJdN.png

      If you have any more questions or need further assistance then please contact our helpdesk team and they’ll be happy to help you out.

      Best regards,

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